Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Delivery and collection address

• Booking details and notes you provide

• Payment information (processed securely via Square – we do not store card details)

We only collect information that is necessary to provide our hire services.

 

How We Use Your Information

We use your information to:

• Process and manage bookings

• Arrange delivery and next-day collection of hire equipment

• Communicate with you about your booking or enquiries

• Send booking confirmations and service updates

• Improve our services and website experience

We do not sell or share your personal information for marketing purposes.

 

Payments

All payments, including the refundable deposit, are processed securely via Square at the time of delivery. Scrub Ya Rug does not store your payment details.

 

Disclosure of Personal Information

We may disclose your information only when necessary:

• To payment processors (e.g. Square)

• To comply with legal obligations

• If required to protect our rights or property

We do not disclose your personal information to third parties for advertising or unrelated purposes.

 

Cookies & Website Analytics

Our website may use cookies and basic analytics tools to:

• Improve website functionality

• Understand how visitors use our site

• Enhance user experience

Cookies do not identify you personally. You can disable cookies in your browser settings if you prefer.

 

Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and only accessed when necessary.

 

Access & Correction

You may request access to the personal information we hold about you or ask for corrections by contacting us.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

💬 Chat: Website chat

📍 Service area: Mount Barker & surrounding areas

Cookies & Privacy

We use cookies to improve your browsing experience and process bookings. By using our site, you agree to our Privacy Policy.