Terms and Conditions – Scrub Ya Rug – Carpet Scrub Ya Rug – Carpet Cleaner Hire

Terms & Conditions

Scrub Ya Rug – Terms & Conditions

Last updated: January 2026

ABN: 13 636 353 185 Last updated: 1 July 2026

This document is the Scrub Ya Rug Terms & Conditions and Hire Agreement combined into one. By making a booking, signing the booking form, or using our equipment, you (“the customer”, “the hirer”) agree to everything below.

1. About us

Scrub Ya Rug provides carpet shampooer hire on a delivery-and-collection basis. We deliver to Mount Barker and the Adelaide Hills any day, and to Adelaide City and South Adelaide on select days (see Section 11).

2. Bookings

All bookings must be made through our website booking system or another approved booking channel.
Bookings are subject to availability and to our delivery schedule.
We reserve the right to refuse or cancel a booking where necessary, including outside our service area.

3. Identity verification

A valid driver’s licence (name, licence number, and expiry date) is required to complete a booking.
This is used solely to verify the identity of the hirer and to protect against equipment loss; see our Privacy Policy for how this information is stored and used.

4. Payment & pricing

Payment for the hire fee, plus any optional add-ons, is processed securely online via Stripe at the time of booking, to confirm your booking.
A $100 refundable bond is also authorised on your card via Stripe at the time of booking. This is a hold, not a charge — the funds are not taken from your account.
The bond hold is released automatically once the equipment has been collected and inspected, provided it is returned in acceptable condition.
If repair, replacement, or additional charges are required under Section 8 below, all or part of the bond hold may be captured (charged) instead of released.
By proceeding with a booking, you authorise Scrub Ya Rug to charge the hire fee and any add-ons, and to place and, where applicable, capture the bond hold, via Stripe.
Delivery area pricing: because we’re based in the Adelaide Hills, deliveries to Adelaide City and South Adelaide carry a slightly higher hire fee than Mount Barker and Hills deliveries. This reflects the extra travel time and fuel involved in reaching you, and helps us keep our services running and affordable for everyone, including our local Hills customers. Current pricing for each area is always shown at the time of booking.

5. Hire period

All hires are for a 24-hour period, unless extra time has been purchased at the time of booking.
Delivery: between 7:00am and 9:00am on the booked date.
Collection: after 9:00am the following day (or later, if extra days were purchased).
Once a booking is made, the equipment is unavailable for 2 days total from the delivery date, to allow time for collection and for the equipment to be washed and disinfected before the next hire.
You must ensure the equipment is accessible for collection at the agreed time.

6. Delivery & collection

Scrub Ya Rug provides delivery and collection only — customer pickup is not available.
Equipment may be left in a safe, accessible location for collection if you are not home.
Once delivered, responsibility for the equipment rests with you until it is collected by Scrub Ya Rug.
Scrub Ya Rug is not responsible for loss or theft of equipment once delivered, including while left unattended for collection.

7. Use of equipment

You agree to:

Use the equipment only as instructed
Use the equipment only for its intended purpose
Follow all operating and safety instructions provided
Not modify, repair, tamper with, or misuse the equipment

The equipment must be returned emptied, rinsed, and reasonably clean.

8. Damage, loss & responsibility

You accept full responsibility for the equipment from the time it is delivered until it is collected. Normal wear and tear is expected.

Damage Any damage caused by misuse, neglect, incorrect operation, or failure to follow instructions will be charged to you. Repair costs will first be deducted from the $100 bond. If repair costs exceed $100, you agree to pay the remaining balance.

Loss or theft If the equipment is lost, stolen, or not returned for any reason while in your possession (including while left unattended for collection), you agree to pay the full replacement cost of the equipment.

Unreturned equipment Failure to make the equipment accessible for collection may result in additional hire charges, a partial or full bond capture, or replacement costs.

9. Add-ons & extras

Optional add-ons (such as upholstery tools, extra cleaning solution, spot cleaner, or extra hire days) are selected and paid for at the time of booking and are subject to availability.

Extending your hire after booking. The $25/day extra-hire rate is only available when added at the time of your original booking. If you find you need more time once the scrubber is already with you, please contact us as soon as possible — we’re happy to help where we can, but any extension is charged at the full daily hire rate for your area (currently $75 for Mount Barker & the Hills, $99 for Adelaide City/South) rather than the discounted add-on rate. Extensions also can’t be guaranteed: because each scrubber is booked back-to-back, an extension isn’t possible if it’s already reserved for another customer’s delivery, and the original collection time will stand.

10. Cancellations, changes & refunds

Cancellations or changes must be made at least 24 hours before the scheduled delivery date.
Cancellations made with less than 24 hours’ notice, same-day cancellations, or failure to provide access for delivery or collection may result in loss of the hire fee.
Where cancellation is made with sufficient notice, refunds or credits will be issued at Scrub Ya Rug’s discretion, back to the original payment method. Processing times depend on Stripe and your card provider.
The $100 bond authorisation will simply be released (not charged) if a booking is cancelled before delivery.

11. Service area

We currently deliver to:

Mount Barker & the Adelaide Hills — available any day of the week.
Adelaide City & South Adelaide — available on selected days only (currently Tuesdays and Fridays). Availability for these areas is shown at the time of booking.

Deliveries to Adelaide City and South Adelaide attract a slightly higher hire fee than the Hills area, to help cover the extra distance and fuel involved. Bookings outside our current service area may be declined or cancelled.

12. Limitation of liability

To the maximum extent permitted by law:

Scrub Ya Rug is not liable for indirect, incidental, or consequential loss.
You are responsible for determining whether the equipment is suitable for your intended use, including suitability for your specific carpet or upholstery type.

Nothing in these Terms limits your rights under Australian Consumer Law.

13. Privacy

Personal information, including identity verification details, is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.